Coin Exchange Inc. Open by Appointment Only

Collector notes

Visiting a coin shop

A few notes before you walk into Coin Exchange Inc. Open by Appointment Only in Springfield, MA. These rotate daily. They are general collector etiquette from CDXList — not this shop’s house rules. When something is unclear, ask the person at the counter.

1. 01

   Ask before you photograph coins or people

   A picture of a piece in the case is often fine. A picture of another customer, an open buy, or the register is not. Ask first. Many shops are happy to let you shoot a coin you are considering. They are not a film set.

2. 02

   A hold is a promise. Mean it.

   If they hold a coin for you, ask how long and how you pay. Come back or call. Do not park the same piece at two shops. Dealers remember the customer who used a hold as a free option. They also remember the one who did what they said.

3. 03

   If you set a time, be on it

   Some shops work by appointment on bigger lots. Be on time. Call if you are late or cannot come. The slot they held is time they did not give someone else. Reliability gets you invited back.

4. 04

   Tell them if a coin is damaged, cleaned, or already graded

   Hiding a problem wastes time and trust. “This one was cleaned” or “this already came back from PCGS” is useful. Dealers would rather adjust than feel tricked. Honesty on the small things makes the rest of the visit easier.

5. 05

   A written inventory helps on an estate

   Even a notebook list is better than a surprise pile. Heirs who write down what they think they have get a cleaner visit. If you are the executor, bring that fact and any papers. The shop can work faster when they are not inventing the catalog with you.