Customized Numismatic Portfolios

Collector notes

Visiting a coin shop

A few notes before you walk into Customized Numismatic Portfolios in Burbank, CA. These rotate daily. They are general collector etiquette from CDXList — not this shop’s house rules. When something is unclear, ask the person at the counter.

1. 01

   What is in the case today may be gone tomorrow

   Coin shops turn inventory. A picture from last month is not a hold. If you want a date or a grade, call or start a want list. Showing up and hoping the exact piece is still there is how people get disappointed.

2. 02

   Do not ask them to come out to the car

   Bring the coins inside. A dealer should not leave the store to look at a trunk. It is a safety issue for them and for you. If the lot is heavy, make two trips or ask if they have a cart. The work happens at the counter.

3. 03

   Know roughly what you brought

   You do not need to be an expert. A simple list — silver dollars, a few proofs, a bag of wheat cents — helps. “I have no idea, you tell me” on a mixed box is fine once. It is harder when the box is huge and you cannot say what you want out of the visit.

4. 04

   A hold is a promise. Mean it.

   If they hold a coin for you, ask how long and how you pay. Come back or call. Do not park the same piece at two shops. Dealers remember the customer who used a hold as a free option. They also remember the one who did what they said.

5. 05

   Be present when it is your turn

   Take the call outside. Pull the earbuds. The dealer is about to look at your coins or pull something you asked for. A face-to-face minute is worth more than a half-distracted twenty. If you need to text a spouse about a number, say so and step aside.