El Paso Gold and Silver Exchange

Collector notes

Visiting a coin shop

A few notes before you walk into El Paso Gold and Silver Exchange in El Paso, TX. These rotate daily. They are general collector etiquette from CDXList — not this shop’s house rules. When something is unclear, ask the person at the counter.

1. 01

   Call ahead with a large collection or an estate

   A suitcase is not a walk-in impulse. Tell them roughly what you have and when you can come. They may want a second set of hands or a block of time. That is how you get a fair look instead of a glance between other customers.

2. 02

   Do not clean the coins

   Polish, dip, baking soda, and a toothbrush lower the value of most collectible coins. Leave dirt and toning alone. If you already cleaned something, say so. A dealer would rather hear the truth than discover it under a lamp.

3. 03

   Cameras and a locked door are normal

   Buzz-in doors, counters, and cameras protect the shop and the people in it. They are not aimed at you personally. Follow the house rules. If you are asked to wait to be let in, wait. That is a well-run store, not a cold shoulder.

4. 04

   Wait your turn at the counter

   A coin shop is not a buffet line. The person already at the glass is in a private conversation. Stand back, keep your box closed, and wait to be invited forward. Jumping in with “real quick” questions while someone is selling a collection is the fastest way to start a visit on the wrong foot.

5. 05

   A hold is a promise. Mean it.

   If they hold a coin for you, ask how long and how you pay. Come back or call. Do not park the same piece at two shops. Dealers remember the customer who used a hold as a free option. They also remember the one who did what they said.